Privacy Policy

Introduction

olive-ravine is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website or engage our services.

This policy applies to all visitors to our website and to clients who use our energy consulting services. By using our website or services, you acknowledge that you have read and understood this policy.

Information We Collect

We may collect the following types of information:

• Contact information such as name, email address, and company name when you submit enquiry forms
• Technical information including IP address, browser type, and device information when you visit our website
• Usage data showing how you interact with our website, including pages visited and time spent
• Business information relevant to energy consulting projects, including facility details and energy consumption data

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Send you information about our services that may be of interest
• Improve our website and service offerings based on usage patterns
• Comply with legal obligations and protect our legitimate business interests
• Maintain records of our business relationships for administrative purposes

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance: when processing is necessary to fulfil our contractual obligations to you
• Legitimate interests: when processing is necessary for our legitimate business purposes, provided these do not override your rights
• Consent: when you have given explicit consent for specific processing activities
• Legal obligation: when processing is required by applicable law

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period varies depending on the context and our obligations.

For enquiries that do not result in a business relationship, we typically retain information for up to two years. For client relationships, we retain relevant records for seven years after the conclusion of our engagement, in line with professional standards.

Your Rights

Under applicable data protection legislation, you have rights regarding your personal data, including:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data in certain circumstances
• The right to restrict or object to certain processing activities
• The right to data portability where applicable

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Third-Party Sharing

We do not sell personal information to third parties. We may share information with service providers who assist us in operating our business, provided they agree to maintain confidentiality and comply with applicable data protection requirements.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: [email protected]

Address: 47 Colmore Row, Birmingham, B3 2AA, United Kingdom

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this page regularly for the latest information.

Last updated: August 2024